- GENERAL PROVISIONS
1.1. These Terms (hereinafter - the Terms) apply to the legal relations that arise between the customers of the online store www.charlot.lv (hereinafter - charlot.lv) (hereinafter - the Buyer) and SIA Charlot LV (hereinafter - the Seller), the owner of the online store in connection with purchase of products from the e-shop. These terms and conditions determine the rights and obligations of the Seller and the Buyer, liability, conditions of purchase and payment of goods, delivery and complaint procedure, as well as general information about the services offered by the Seller.
1.2. The buyer or customer can be any person at least 18 years of age and any legal person who, before placing an order, confirms that he has read these terms and agrees to abide them.
1.3. If the buyer is a person under the age of 18, he confirms when placing an order via the e-shop that his contract with the seller has been approved in advance by his legal representative.
1.4. If the buyer is a legal entity, the seller assumes that the person placing the order on behalf of the legal entity has all the rights and powers to enter into such a transaction. In case of doubt, the Seller has the right to suspend the execution of the order, terminate it or refuse to issue the goods until the Buyer proves the Buyer's right of representation.
1.5. The Buyer agrees to the condition that the Seller has the right to close the Buyer's customer account and refuse to serve him in case of unethical, criminal or abusive conduct.
1.6. Seller reserves the right to change or supplement these terms without prior notice. The changes will be announced on the website Charlot.lv and will take effect from the moment of publication on the website Charlot.lv. If the order was delivered before the change in the terms of the purchase took effect, the terms of the purchase that were in force at the time of placing the order shall apply, unless otherwise provided by law or these terms.
1.7. The Seller shall not be liable in any way for possible losses incurred due to the fact that the Buyer has not read these Terms.
1.8. In matters not regulated in these purchase conditions, the legislation in of the Republic of Latvia shall apply.
- CUSTOMER DATA, DATA PROTECTION
2.1. Personal data provided by the Buyer to the Seller shall be handled in accordance with the Data Protection Law. All data provided by the buyer to SIA Charlot LV will be used only for the execution of the order and, if necessary, for the provision of additional information. SIA Charlot LV confirms that all data published in the customer's online store will be treated confidentially and will not be disclosed to third parties, except in cases specified by law.
2.2. The buyer is responsible for ensuring that his login details (email address and password) do not get into the hands of third parties. The Seller shall not be liable in any way for the consequences arising if the Buyer's data gets into the hands of third parties through the fault of the Buyer.
2.3. The buyer is responsible for the accuracy of the information provided. The Seller is in no way responsible for the consequences of incorrect data entered by the Buyer.
2.4. If the Buyer's data changes, they must be updated immediately on the Charlot.lv website. The Seller is in no way responsible for the consequences of incorrect or outdated data entered by the Buyer.
2.5. If the Buyer by his actions or omissions tries to destroy, damage or interfere with the operation of the online store Charlot.lv, the Seller has the right to immediately and without prior notice restrict or terminate the customer's access to the site and refuse to serve the Buyer in the future.
2.6. SIA Charlot LV information security policy is available at https://charlot.lv/informacijas-drosibas-politika/
2.7. SIA Charlot LV is the main processor of personal data. SIA Charlot LV transfers personal data necessary for making payments to the authorized processor AS LHV Pank.
- AVAILABILITY OF GOODS, PRICE
3.1. Prices on the Charlot.lv website are presented at the Buyer's choice with or without VAT.
3.2. Product availability and price on Charlot.lv website may change. The changes take effect when they are published on the Charlot.lv website.
3.3. SIA Charlot LV has the right to withdraw from the concluded agreement. In this case, the money paid will be returned to the Buyer.
3.4. SIA Charlot LV has the right to distribute information about new products, campaigns and discounts to the buyer's registered means of communication.
- SUBMISSION OF THE ORDER
4.1. The Buyer can submit an order to the Seller using the order system of the website Charlot.lv or by e-mail: info@charlot.lv.
4.1.1. The customer selects the desired products from the e-shop and adds them to the shopping cart.
4.1.2. The customer enters the necessary contact information, selects the appropriate delivery method and agrees to the terms of use.
4.1.3. The customer checks the correctness of the shopping cart, and then confirms the shopping cart.
4.1.4. The customer makes the payment by choosing the most convenient payment method.
4.2. Placing an order does not mean automatic reservation of goods. After placing the order, the order confirmation will be sent to Charlot.lv Buyer's registered e-mail address. If you have not received a confirmation within an hour, please contact us by e-mail info@charlot.lv or on working days by phone (+371) 66000071, (+371) 67565659.
4.3. If it turns out that the order cannot be fulfilled, the Seller's representative has the right to offer the Buyer the opportunity to choose equivalent goods. If the Buyer does not want replacement goods, the order will be canceled and if it has already been paid, the Seller will return the money to the Buyer's current account, from which the transfer was received within 7 (seven) calendar days.
- CONCLUSION OF THE AGREEMENT
5.1 The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer has submitted the order and paid for the goods in the Seller's bank account, unless otherwise agreed.
- CANCELLATION OF THE ORDER
6.1. The Buyer has the right to cancel an erroneous order by notifying the Seller by e-mail or telephone.
6.2. The order will be automatically canceled if the Buyer has not paid the prepaid invoice within 7 (seven) calendar days.
- PAYMENT FOR GOODS
7.1. The Buyer prepays for the goods in Euro (EUR), except for the cases described in 7.3.
7.2. The buyer has the opportunity to choose one of the following payment methods to pay for the purchase:
- Bill
- SEB Banka AS bank link
- Swedbank AS bank link
- Luminor Bank AS bank link
- Citadele Banka bank link
- VISA / MasterCard
7.3. The buyer, who is a legal entity and with whom a customer agreement has been concluded, will pay for the goods in accordance with the concluded customer agreement.
7.4. If the Buyer has not made payment for the goods in accordance with 6.2. Within the term specified in the Clause, the Seller has the right to cancel the order without notifying the Buyer.
- DELIVERY OF GOODS
8.1. Depending on the chosen delivery method, a delivery fee will be added to the amount of goods when ordering. The goods in stock will be shipped up to 5 (five) working days after payment. The final delivery time depends on the chosen delivery method.
8.2. For legal entities Goods are delivered by courier or parcel post. For individuals, the Goods are delivered only through a parcel terminal. In this case, a delivery fee will be added to the price of the goods in accordance with the price list, which can be found at https://charlot.lv/precu-piegade/.
8.3. When ordering goods, the buyer undertakes to indicate the exact delivery address or parcel terminal of the goods.
8.4. The buyer undertakes to receive the goods himself. The Buyer is not entitled to make any claims to the Seller in connection with the delivery of goods to the wrong recipient, if the Buyer has provided incorrect or inaccurate information when placing the order.
8.5. The Buyer understands and agrees that, in exceptional cases, the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller's control. In this case, the Seller undertakes to contact the Buyer immediately.
8.6. At the time of delivery, the Buyer together with the Seller or his authorized person must check the condition of the delivered goods. The shipment is considered fully accepted when the Buyer signs an invoice (Bill of Lading), other goods acceptance-transfer document or otherwise confirms the receipt of the goods (for example, by signing in an electronic device). If it is established that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the Buyer must make a note on the invoice (bill of lading) or other acceptance document and prepare a free-form report on the damage to the shipment in the presence of the Seller's representative.
8.7. If the Buyer does not follow this procedure, then it is considered that the goods have been delivered correctly and the Buyer loses the right to make claims about its defects.
8.8. In case the Buyer deviates from the purchase and sale agreement on the basis of these terms (if the goods are not defective or damaged during transportation), the Buyer must cover all costs arising in connection with the return of the goods to the Seller.
- PURCHASE CANCELLATION
9.1. The customer has the right to cancel the order within 14 calendar days without giving a reason and to exchange or return the ordered product or products. The 14-day return policy only applies to goods purchased in the online store and does not apply to purchases made in the store.
9.2. The returned product must be undamaged, without losing the appearance of the product (undamaged labels, protective films, etc.), and it must not be used. All returned Goods must have authentic labels, protective bags and the same accessories with which they were sold. The Goods must be in proper original packaging (with instructions and warranty card, if such were delivered with the Product) in the same composition as the Buyer had purchased it. The gifts received for them must be returned together with the Product. When testing purchased goods, the use of the goods must be equivalent to what is possible before making a purchase in a retail store.
9.3. Items that are made to the customer's individual order cannot be returned. Goods that cannot be returned by their nature (tights, socks, face masks, etc.) are not subject to the 14-day right of withdrawal. It is also not possible to return audio and video recordings, computer software, batteries, etc.
9.4. The costs related to the return of the Goods shall be borne by the Buyer, unless the Buyer has been delivered a defective Product or a Product that does not comply with the order. The Buyer sends the returned Goods to: Ieriķu Street 2a – 1, Riga, LV-1084, Latvia. The completed withdrawal form must be sent to the Seller together with the returned goods.
9.5. After returning the goods, the Seller offers the opportunity to replace the goods with other goods.
9.6. If the Buyer does not want replacement goods, the Seller shall transfer the amount paid for the Goods to the Buyer's bank account no later than 14 days after the Buyer has returned the goods, provided that the Goods are not damaged or used. Other costs of the Buyer (eg bank commissions, interest, transport, etc.) are not reimbursed by the Seller. Refunds will only be made to the current account from which the order was paid.
9.7. The seller is not liable for damage caused by the use of defective goods, such as damage to property or information, loss of turnover or profit.
- INFORMATION INCLUDED IN THE E-SHOP
10.1. The Seller makes every effort to ensure that the information on the Seller's website is correct and up-to-date. The seller has the right to change and correct the information on the site at any time and, at the same time, to remove the information from the site in whole or in part.
10.2. The Seller reserves the right to adjust prices if necessary without prior notice to potential Buyers. Price changes do not have retroactive effect on orders already paid but not yet delivered.
10.3. If there is a suspicion that the information displayed in the e-store does not correspond to reality, it is recommended to contact the seller before ordering and ask the seller for explanations to eliminate the suspicion. If you have any questions, please write to us by e-mail info@charlot.lv or call (+371) 66000071, (+371) 67565659.